Coordinator account management

Innova Solutions; Dublin (OH); Remote; USD 60,000 - 80,000; Full time

Job summary

Innova Solutions is seeking a Medical/Pharmaceutical Customer Representative for a remote, full-time position. The role involves engaging with customers, managing cases, and participating in team meetings. Ideal candidates will possess strong communication and organizational skills, and a Bachelor's degree is preferred. This position offers a competitive hourly wage and a comprehensive benefits package.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

HSA

FSA

Life Insurance

Pet Insurance

Disability Coverage

Paid Leave

Qualifications

• 1-3+ years of customer service experience preferred.
• Ability to work independently and in a team.

Responsibilities

• Engage with customers via email, phone, and live chat.
• Manage 10-15 customer cases simultaneously.
• Handle 15-40 incoming calls daily.

Skills

Communication

Organization

Adaptability

Technical Troubleshooting

Detail-oriented

Education

Bachelor's degree

Job description

Job Title: Medical/Pharmaceutical Customer Representative

Innova Solutions is immediately hiring for a full-time, contract-to-hire Medical/Pharmaceutical Customer Representative position. This role is remote and initially lasts for 6 months.

Responsibilities:

1. Possess basic knowledge of all Managed Care solutions.
2. Engage with customers via email, phone, live chat, and intake forms.
3. Manage an average of 10-15 customer cases simultaneously.
4. Handle 15-40 incoming calls daily from pharmacies and Sales Team Leads, serving as the Managed Care point person on conference calls for pharmacy chains and buying groups.
5. Participate in daily team huddles and cross-departmental meetings.

Skills and Qualifications:

1. Confident, articulate, and professional communication skills.
2. Organized with the ability to maintain structured daily responsibilities.
3. Adaptable to the evolving healthcare landscape and receptive to new ideas.
4. Act as an advocate and liaison between customers and the organization.
5. Apply basic concepts, principles, and technical skills to routine tasks.
6. Identify and track customer pain points.
7. Uphold department SOPs, SLAs, and goals.
8. Willing to troubleshoot technical issues and implement process improvements.
9. Educational background: Bachelor's degree preferred or equivalent work experience.
10. 1-3+ years of customer service experience preferred.
11. Strong communication, organizational, and listening skills.
12. Detail-oriented and capable of multitasking.
13. Possess a strong work ethic and team-oriented attitude.
14. Friendly, patient, and able to build rapport with sales teams.
15. Ability to work independently.

Application Process:

Qualified candidates should apply now by submitting their information via the provided link. We are conducting interviews to fill this and similar positions. If this role isn't a fit, we offer a referral bonus program — ask us how. Thank you!

Contact: Umra Javed at [e-mail]

Pay Range and Benefits:

Pay Range: $19-21 per hour, based on experience and qualifications.

Benefits include medical, dental, vision, 401(k), HSA, FSA, life insurance, pet insurance, disability coverage, legal assistance, paid leave, and employee assistance programs.

About Innova Solutions:

Founded in 1998, headquartered in Atlanta, Georgia, with approximately 50,000 professionals worldwide and annual revenue near $3 billion. We operate global delivery centers across North America and Asia.

Apply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjk5MjkxLjEwNTA4QGFjc2ljb3JwY29tcC5hcGxpdHJhay5jb20