Account Growth & Service Specialist

Rent-A-Center; Laurinburg (NC); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Weekly pay

401(k) match

Paid time off

Medical, dental, vision, life &dis

Disability insurance

Job summary

Rent-A-Center in Laurinburg, NC is seeking an Account Manager to manage rental accounts, deliver exceptional customer service, and drive account performance. The role includes deliveries, pickups, and early-stage collections, with opportunities for advancement within the RAC framework.

The position emphasizes building customer relationships, achieving sales growth, and adhering to safety and operational standards while supporting in-store and field-based activities.

Qualifications

• High school diploma or equivalent.
• At least 18 years of age.
• Valid driver’s license with good driving record.
• Strong communication and customer service skills.

Responsibilities

• Oversee an assigned portfolio of accounts while building and maintaining strong customer relationships.
• Conduct early-stage collections (1–6 days past due) and meet daily/weekly collection standards.
• Maintain account health and secure payment commitments utilizing account management tools.
• Complete assigned routes for deliveries, pickups, and account follow-ups.
• Deliver white-glove customer service in-store, over the phone, and in customers’ homes.
• Contribute to sales growth and generate new rental agreements.
• Safely transport, install, and handle merchandise.
• Maintain showroom standards and company vehicles.
• Adhere to all company safety and operational guidelines.

Skills

Customer service

Communication

Driver's license

Education

High school diploma or equivalent

Job description

Rent-A-Center in Laurinburg, NC is seeking an Account Manager to manage rental accounts, deliver exceptional customer service, and drive account performance. The role includes deliveries, pickups, and early-stage collections, with opportunities for advancement within the RAC framework.

The position emphasizes building customer relationships, achieving sales growth, and adhering to safety and operational standards while supporting in-store and field-based activities.