Account Growth & Service Manager (Rentals)

Rent-A-Center; Salem (OR); Hybrid; USD 22,000 - 26,000; Full time

Benefits offered by this job

Weekly pay

Paid time off

401(k) match

Medical insurance

Dental insurance

Vision insurance

Job summary

Rent-A-Center in Salem, OR is seeking an Account Manager to deliver exceptional customer service, grow account performance, and manage deliveries and pickups. The role includes early-stage collections, maintaining account health, and building strong relationships while aligning with RAC values.

The position requires a high school diploma or equivalent, age 18+, a valid driver's license, and strong communication and customer service skills.

Qualifications

• High school diploma or equivalent.
• At least 18 years of age.
• Valid driver’s license with a clean driving record.
• Strong communication and customer service skills.

Responsibilities

• Oversee an assigned portfolio of accounts and maintain strong customer relationships.
• Conduct early-stage collections (1–6 days past due) and meet daily/weekly collection targets.
• Maintain account health and secure payment commitments using account management tools.
• Complete routes for deliveries, pickups, and account follow-ups.
• Provide white-glove customer service in-store, over the phone, and in customers’ homes.
• Contribute to sales growth and generate new rental agreements.
• Safely transport, install, and handle merchandise.
• Maintain showroom standards and company vehicles.
• Adhere to all company safety and operational guidelines.

Skills

Customer service

Communication

Driver's license

Education

High school diploma or equivalent

Job description

Rent-A-Center in Salem, OR is seeking an Account Manager to deliver exceptional customer service, grow account performance, and manage deliveries and pickups. The role includes early-stage collections, maintaining account health, and building strong relationships while aligning with RAC values.

The position requires a high school diploma or equivalent, age 18+, a valid driver's license, and strong communication and customer service skills.