Account & Growth Manager – Landscaping Solutions

Botanical Designs; Torrance (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401K

Paid holidays

PTO

Job summary

Botanical Designs in Torrance, CA is seeking an Account Manager to manage client accounts, build lasting relationships, and act as the primary liaison for assigned clients.

You will drive growth by upselling services, collaborate with internal teams to meet client goals, and ensure satisfaction through proactive issue resolution. The role requires 3+ years in customer service and 5+ years landscaping experience, plus a valid CA driver’s license, and Office365 proficiency.

Qualifications

• Bachelor’s degree in business, horticulture, or related field; or 4 years of customer service experience in horticulture.
• Strong customer service and interpersonal skills.
• Valid driver’s license with a driving record acceptable to the company’s insurer.
• Adept at using Microsoft Office365 and online sales tracking tools.

Responsibilities

• Build and maintain positive relationships with account contacts ensuring long-term retention and loyalty.
• Identify growth opportunities through upselling or cross-selling additional services to existing accounts.
• Collaborate with internal teams to ensure that client expectations are met, and deliverables are aligned to address client goals.
• Collaborate with internal teams to design and execute unique solutions to resolve client issues through to completion and ensuring client satisfaction at every stage.
• Conduct well-prepared meetings with decision makers; get results by asking appropriate questions that qualify business and take advantage of opportunities to create value and assist clients in addressing issues they are facing.
• Conduct market research and stay informed of market dynamics, competitors and industry trends to identify opportunities and risks.
• Create proposals and presentations tailored to specific clients and specific opportunities.
• Update client relationship management software daily to document business development activity that meets or exceeds established metrics while also maintaining accurate probability for each opportunity in the pipeline.
• Actively participate in company meetings including regular pipeline reviews, sales team meetings and company training sessions.

Skills

Customer service

Landscaping experience

Driver's license

Education

Bachelor's degree in business administration

4 years of customer service experience in horticulture

Tools

Office365

Online sales tracking tools

Job description

Botanical Designs in Torrance, CA is seeking an Account Manager to manage client accounts, build lasting relationships, and act as the primary liaison for assigned clients.

You will drive growth by upselling services, collaborate with internal teams to meet client goals, and ensure satisfaction through proactive issue resolution. The role requires 3+ years in customer service and 5+ years landscaping experience, plus a valid CA driver’s license, and Office365 proficiency.