Account Growth & Freight Solutions Expert

Western Express, Inc.; Nashville (TN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Benefits

Paid time off

Paid holidays

Family-oriented culture

Job summary

Western Express in Nashville seeks an experienced Account Manager to handle a mix of national and local accounts. You will grow relationships via email and phone, address service issues proactively, and contribute to ongoing account growth by understanding client needs and offering tailored solutions.

The role requires basic administrative skills and familiarity with office procedures. A strong customer-service orientation and willingness to work with freight growth initiatives are essential.

Qualifications

• Two years of experience in a customer service role preferred.
• Minimum of 60 days of experience in administrative or data entry tasks.

Responsibilities

• Account Management: Manage a mix of national and local accounts via email and phone.
• Service Excellence: Aim for perfection in service delivery and address issues proactively.
• Account Growth: Grow small to mid-size accounts by understanding needs and offering solutions.
• Freight Solicitation: Actively solicit freight daily to support business growth.
• Technical Proficiency: Proficient in AS400 and Hemispheres to manage accounts and transactions.

Skills

Account management

Customer service

Freight solicitation

Education

High school diploma

Job description

Western Express in Nashville seeks an experienced Account Manager to handle a mix of national and local accounts. You will grow relationships via email and phone, address service issues proactively, and contribute to ongoing account growth by understanding client needs and offering tailored solutions.

The role requires basic administrative skills and familiarity with office procedures. A strong customer-service orientation and willingness to work with freight growth initiatives are essential.