Senior Freight Customer Account Manager

Xpresstechfreight; Chattanooga (TN); On-site; USD 30,000 - 35,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

Life Insurance

Health Savings Accounts

Flexible Savings Accounts

Company Paid Holidays

Paid Time Off

401k with Employer Matching

Employee Stock Purchase Plan

Paid Parental Leave

Short Term Incentive Program

Employee Assistance Program

Pet Insurance

Job summary

U.S. Xpress is seeking a Manager, Customer Account to lead load tenders, develop client relationships, and coordinate cross-functional actions to maximize freight revenue. You will own the tender process from acceptance to denial and mentor Account Representatives.

This role requires strong communication, problem solving, and multitasking skills. Occasional local travel in the Chattanooga area is expected, with remote work not available.

Qualifications

• College degree or equivalent work experience required.
• Experience in customer service, administration, logistics or transportation preferred.
• Strong communication and problem-solving abilities.

Responsibilities

• Full ownership and discretion on accepting and declining loads through tender acceptance to maximize revenue.
• Develop and maintain strong customer relationships to generate higher freight order volumes.
• Implements cross functional action plans provided to customers and/or internal stakeholders.
• Monitor all available communication exchanges of receiving freight load orders to accept available loads.
• Train and develop Account Representatives.
• Lead and facilitate customer calls and meetings and act as the face of U. S. Xpress.
• Liaise with internal departments to ensure customer satisfaction and problem resolution.
• Own customer scorecards to maintain and manage compliance.

Skills

Customer Service

Administration

Logistics & Supply Chain

Data Entry

Transportation

Education

College Degree or equivalent work experience

Job description

U.S. Xpress is seeking a Manager, Customer Account to lead load tenders, develop client relationships, and coordinate cross-functional actions to maximize freight revenue. You will own the tender process from acceptance to denial and mentor Account Representatives.

This role requires strong communication, problem solving, and multitasking skills. Occasional local travel in the Chattanooga area is expected, with remote work not available.