Account executive in customer service

Hiver; United States; Remote; USD 133,000 - 172,000; Full time

Job summary

Hiver ищет опытного менеджера по продажам SaaS. Вы будете вести полный цикл сделки: от самостоятельного поиска до закрытия, формируя свой pipeline и сотрудничая с SDRs для охвата территорий в EMEA и смежных часовых поясах.

Практикуйте консалтинговый подход: выясняйте потребности клиентов, предлагайте решения, строите долговременные отношения с малыми, средними и большими клиентами, работая с продуктом, маркетингом и командами успеха.

Qualifications

• 3+ года квотируемых продаж в SaaS
• Опыт самостоятельной генерации pipeline
• Умение работать в быстром темпе и неопределенности

Responsibilities

• Вести полный цикл продаж от поиска до закрытия.
• Развивать собственный pipeline и сотрудничать с SDRs.
• Работать с SMB—enterprise в EMEA и смежных часовых поясах.
• Сотрудничать с product, marketing и customer success.

Skills

SaaS продаж

Самостоятельный pipeline

Консультативные продажи

Job description

Описание:

Hiver is a modern, AI-driven customer service platform used by companies across healthcare, finance, logistics, education, and technology. We help teams deliver fast, human support across email, chat, phone, WhatsApp, and more — without the complexity of legacy helpdesks.

Задачи:

Own the entire sales cycle end to end, from self-sourced prospecting through close and activation, across SMB, mid-market, and enterprise accounts in EMEA and aligned time zones. Work hand-in-hand with SDRs to plan territory coverage and pipeline strategy, treating them as a force multiplier on top of your own self-sourced outbound, not a replacement for it. Build the territory: identify where the opportunities are, develop your own outbound motion, and don't wait for pipeline to be handed to you Run a consultative sales process: understand customer needs, advise rather than pitch, and build relationships that last past the first deal Navigate multiple internal and external stakeholders, from individual buyers at smaller accounts to full buying committees at larger ones Work cross-functionally with product, marketing, and customer success to represent the territory's needs Actively shape and improve the sales process itself as the territory matures, not just execute what already exists

Требования:

3+ years of quota-carrying, full-cycle SaaS sales experience, with demonstrated self-sourced pipeline generation, not primarily inbound or handed leads A track record of building a book, market, or territory from limited or no existing pipeline, this is the single most important qualifier for this role Comfort operating across deal sizes and segments, from SMB through enterprise, without a fixed ICP to lean on Consultative selling approach: strong discovery, ability to advise rather than just pitch Consistent track record of hitting or exceeding targets in a fast-paced, ambiguous environment Target: $50K in new ACV per month once ramped Fluent, hands-on user of AI tools in their own sales workflow (prospecting, research, outreach, call prep) - not just aware of them, but actively using them to move faster than a traditional rep would Будет плюсом: Experience selling AI-enabled or AI-native products is a strong plus - comfortable articulating AI value props to technical and non-technical buyers alike

Условия:

£100,000 - £130,000 / year