Account Executive

ECU Worldwide USA; San Juan (PR); On-site; USD 60,000 - 90,000; Full time

Job summary

ECU Worldwide USA in Puerto Rico is seeking an Account Executive to manage client relationships, drive sales, and promote logistics solutions. You will identify opportunities, understand customer needs, and tailor services to boost satisfaction.

Collaborate with operations to ensure seamless service delivery, stay current with industry trends, and contribute to hitting sales targets. Strong communication and negotiation skills, with a background in logistics or freight forwarding, are essential.

Qualifications

• 2 years prior industry experience preferred.
• Excellent telephone communication skills.
• Ability to read, analyze, and interpret general industry documentation, terminology and communications.

Responsibilities

• Maintain and develop an assigned account base to cultivate opportunities.
• Grow account production by closing new business in all service categories offered by ECU WW (i.e. Exports- LCL/FCL/AIR/Project Cargo. Imports - LCL/FCL/AIR, ECU Trucking, etc)
• Develop relationships with key/target accounts in an effort to increase cooperation and shipment volumes from these key clients.
• Follow up on weekly quote data for large volume shipments and target trade lanes.
• Follow up with customers to discuss and address any concerns
• Assist and contact new accounts opened in system. Set up those accounts with contacts, rates and other necessary credentials needed to successfully work with ECU WW systems and departments.
• Research market and industry trends, as well as perform client analysis to uncover new opportunities
• Respond, qualify and follow up with foreign agent's sales leads
• Spend 4-5 per days a week visiting clients in face to face meetings

Skills

Strong communication

Negotiation skills

Logistics knowledge

Account management

Job description

The Account Executive for a Non-Vessel Operating Common Carrier (NVOCC) is responsible for managing client relationships, driving sales, and promoting logistics solutions. This role involves identifying new business opportunities, understanding customer needs, and providing tailored services to enhance client satisfaction. The Account Executive will collaborate with operations teams to ensure seamless service delivery, maintain up-to-date knowledge of industry trends, and contribute to achieving sales targets. Strong communication, negotiation skills, and a background in logistics or freight forwarding are essential for success in this position.

Essential Duties and Responsibilities:

• Maintain and develop an assigned account base to cultivate opportunities.
• Grow account production by closing new business in all service categories offered by ECU WW (i.e. Exports- LCL/FCL/AIR/Project Cargo. Imports - LCL/FCL/AIR, ECU Trucking, etc)
• Develop relationships with key/target accounts in an effort to increase cooperation and shipment volumes from these key clients.
• Follow up on weekly quote data for large volume shipments and target trade lanes.
• Follow up with customers to discuss and address any concerns
• Assist and contact new accounts opened in system. Set up those accounts with contacts, rates and other necessary credentials needed to successfully work with ECU WW systems and departments.
• Research market and industry trends, as well as perform client analysis to uncover new opportunities
• Respond, qualify and follow up with foreign agent's sales leads
• Spend 4-5 per days a week visiting clients in face to face meetings

Requirements:

• In order to perform this job successfully, an individual must be organized, self-driven and demonstrate excellent telephone communications skills. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• 2 years prior industry experience preferred

Skills and abilities:

• Ability to read, analyze, and interpret general industry documentation, terminology and communications.
• Ability to effectively present information and respond to questions from groups of managers, customers, and the general public.