Account Enablement Lead - Onboarding & Ops Champion

Allergan Aesthetics, an AbbVie Company; Austin (TX); Sur place; USD 75 000 - 105 000; Plein temps

Résumé du poste

Allergan Aesthetics, an AbbVie company, seeks a proactive leader for the Account Enablement team to drive customer operations excellence. You will oversee workload prioritization, onboarding, and issue resolution while partnering across Sales, Credentialing, and Finance to meet service levels and enhance customer satisfaction.

The role emphasizes training, knowledge transfer, and continuous improvement, with a comprehensive benefits package and opportunities to influence process enhancements in

Qualifications

• High School diploma required; Associate or Bachelor degree preferred.
• Experience in customer operations, account management, onboarding, credentialing, or related fields.
• Previous leadership experience or demonstrated ability to lead.
• People leadership experience.
• Experience serving as a subject matter expert.
• Experience auditing records for accuracy.
• Experience with continuous improvement projects preferred.
• Medical Device or Pharmaceutical experience strongly preferred.

Responsabilités

• Monitor team workload and assist with prioritization of account-related requests, escalations, and customer inquiries.
• Serve as a primary resource for team questions, issue resolution, and escalation support.
• Support new account creation, account maintenance requests, EDI setup activities, and customer onboarding processes.
• Monitor service levels and aging work requests to support SLA compliance.
• Review team queues and workloads, providing assistance, reassigning work, or escalating risks when appropriate.
• Provide coverage for agents who are out of office by overseeing critical pending work and customer-impacting items.
• Assist with complex customer account issues, exception requests, and high-priority escalations.
• Partner with Sales, Customer Operations, Credentialing, Customer Service, Finance, and other cross-functional teams to resolve customer needs.
• Monitor account setup and maintenance processes to identify opportunities for increased efficiency, quality, and customer satisfaction.
• Complete quality assurance reviews and support quality improvement initiatives.
• Facilitate training, coaching sessions, and knowledge-transfer activities.
• Onboard and train new hires, supporting successful integration into Account Enablement processes and systems.

Connaissances

Leadership

Customer service

Communication

Teamwork

Problem solving

Formation

High School diploma

Associate degree

Bachelor's degree

Outils

Microsoft Office Suite

SAP

ERP systems

Description du poste

Allergan Aesthetics, an AbbVie company, seeks a proactive leader for the Account Enablement team to drive customer operations excellence. You will oversee workload prioritization, onboarding, and issue resolution while partnering across Sales, Credentialing, and Finance to meet service levels and enhance customer satisfaction.

The role emphasizes training, knowledge transfer, and continuous improvement, with a comprehensive benefits package and opportunities to influence process enhancements in