Account Customer Service Coordinator – Logistics

Ryder System, Inc.; New Albany (OH); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision Benefits start

401(K) Savings Plan with company match

Paid time off within first year

Holiday pay

Job summary

Ryder System, Inc. in New Albany, OH is hiring an Account Customer Service Coordinator I to manage client relationships and deliver top-notch service in a fast-paced supply chain environment.

The role focuses on jeopardy order resolution, service metrics, and cross-functional collaboration across departments to meet client expectations. Requires 2+ years in logistics or fulfillment with a strong Microsoft Office proficiency.

Qualifications

• Bachelor's degree preferred in Business, Logistics, Transportation.
• Two (2) years or more of industry related experience preferred.
• Two (2) years or more Experience in fulfillment and logistics preferred.
• H.S. diploma/GED required.
• Three (3) years or more in a Customer Service role or equivalent required.
• Proficient in Microsoft Office products (Access, Excel, Word, Power Point, and Outlook) advanced required.

Responsibilities

• Build and maintain a strong working relationship with assigned client(s). Respond timely to all inquiries from assigned client(s) via email and/or phone.
• Prepare, update and develop client jeopardy orders reports. Publish report internally daily and ensure internal departments are reviewing the report and providing solutions for the jeopardy orders.
• Act as the subject matter expert for assigned client(s) by knowing and understanding SOPs and client expectations. Provide support to other departments and field locations in regard to assigned client(s).
• Identify and analyze trends and patterns of RLM operational issues that are causing the jeopardy issues. Provide direction, support and information to internal departments to resolve client issues
• Manage VIP orders or requests from assigned client(s) to ensure orders are delivered according to client expectations
• Lead and/or participate in daily, weekly and/or monthly service calls with assigned client(s). Lead internal conference calls, if necessary, to discuss service metrics and areas of opportunity with assigned client(s)
• Work client specific reports including open order reports, return reports and EMC reports
• Provide direction to Customer Service Representative assisting assigned client(s)
• Implement continuous improvement initiatives to improve service for assigned client(s)
• Participate in daily operational calls and provide updates to field operations about assigned client(s). Participate in meetings and presentations specific to assigned client(s)

Skills

Strong communication

Problem solving

Multitasking

Time management

Active listening

Education

Bachelor's degree preferred

H.S. diploma/GED

Tools

Microsoft Office

Job description

Ryder System, Inc. in New Albany, OH is hiring an Account Customer Service Coordinator I to manage client relationships and deliver top-notch service in a fast-paced supply chain environment.

The role focuses on jeopardy order resolution, service metrics, and cross-functional collaboration across departments to meet client expectations. Requires 2+ years in logistics or fulfillment with a strong Microsoft Office proficiency.