Account Customer Service Coordinator

Impact Fulfillment Services; New Albany (OH); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) with company match

Employee stock purchase options

Employee discounts on tools, cars, etc

Paid holidays & PTO within first year

Maternity leave up to 12 weeks

Job summary

Ryder is hiring an Account Customer Service Coordinator I in New Albany, OH to build and strengthen relationships with key clients, proactively resolving jeopardy orders and coordinating with internal teams for timely resolutions.

The role expects strong communication, problem-solving, and multitasking skills, with a focus on delivering exceptional customer service in a fast-paced logistics environment.

Qualifications

• Strong verbal and written communication skills.
• Problem solving skills.
• Ability to manage multiple priorities.
• Good time management and prioritization.
• Ability to read/listen and understand information communicated.
• Basic math skills.
• Proficient in Microsoft Office products (Excel, Word, PowerPoint, Outlook).

Responsibilities

• Build and maintain relationships with client contacts via email/phone.
• Prepare and update client jeopardy orders reports; publish daily.
• Act as SME for assigned client, supporting other departments and locations.
• Identify trends causing jeopardy issues and coordinate resolutions.
• Manage VIP orders to meet client expectations.
• Lead or participate in daily/weekly/monthly service calls with clients.
• Work client-specific reports (open orders, returns, EMC).
• Provide guidance to Customer Service Representatives.
• Implement continuous improvement initiatives for service.
• Participate in operational meetings and present updates.

Skills

Communication skills

Problem solving

Multitasking

Time management

Reading/listening comprehension

Basic math

MS Office Proficiency

Education

HS diploma / GED

Bachelor's degree preferred (Business/Logistics/Transportation)

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Job description

Job Description

We are immediately hiring a Account Customer Service Coordinator in New Albany, OH for our Supply Chain Solutions division.

• Hourly Pay: $20 - $25 /per hour based on experience
• Comfortable working in a fast-paced environment while developing relationships with varying levels of management; Comfortable leading monthly service calls regarding metrics and trends
• Bachelor's degree preferred in Business, Logistics, Transportation.
• Two (2) years or more of industry related experience preferred
• Two (2) years or more Experience in fulfillment and logistics preferred
• Schedule: Monday - Friday 8/9am - 5/6pm

When Fortune 500 businesses and new startups need supply chain solutions, they look to our industry-leading logistics experts. At Ryder, there is more to being a supply chain professional than working on some of the nation’s biggest brands. We make sure you are also getting the diverse experience, advancement opportunities, all from an industry-leading Fortune 500 company.

Benefits

• Medical, Dental, Vision Benefits start at 30 Days
• 401 (K) Savings Plan with a company match
• Discounted employee stock purchase options
• Quality employee discounts that actually save you money on tools, cars, appliances, travel and more
• All major holidays paid and Paid time off within your first year
• Up to 12 weeks paid maternity leave

Summary

The Account Customer Service Coordinator I will build, maintain and strengthen the relationship with the company's key clients and provide the highest level of service possible. The Account Customer Service Coordinator I is expected to take a proactive approach to client service, including but not limited to identifying, working and resolving jeopardy orders, identifying operational challenges and bringing internal departments together to resolve problems.

Essential Functions

• Build and maintain a strong working relationship with assigned client(s). Respond timely to all inquiries from assigned client(s) via email and/or phone
• Prepare, update and develop client jeopardy orders reports. Publish report internally daily and ensure internal departments are reviewing the report and providing solutions for the jeopardy orders
• Act as the subject matter expert for assigned client(s) by knowing and understanding SOP’s and client expectations. Provide support to other departments and field locations in regard to assigned client(s).
• Identify and analyze trends and patters of RLM operational issues that are causing the jeopardy issues. Provide direction, support and information to internal departments to resolve client issues
• Manage VIP orders or requests from assigned client(s) to ensure orders are delivered according to client expectations
• Lead and/or participate in daily, weekly and/or monthly service calls with assigned client(s). Lead internal conference calls, if necessary, to discuss service metrics and areas of opportunity with assigned client(s)
• Work client specific reports including open order reports, return reports and EMC reports
• Provide direction to Customer Service Representative assisting assigned client(s)
• Implement continuous improvement initiatives to improve service for assigned client(s)
• Participate in daily operational calls and provide updates to field operations about assigned client(s). Participate in meetings and presentations specific to assigned client(s)

Additional Responsibilities

• Performs other duties as assigned.

Skills and Abilities

• Strong verbal and written communication skills
• Demonstrates problem solving skills
• Ability to simultaneously handle multiple priorities
• Demonstrates time management and priority setting skills
• Ability to read and/or listen and understand information and ideas communicated
• Basic math skills beginner required
• Proficient in Microsoft Office products Microsoft Office (Access, Excel, Word, Power Point, and Outlook) advanced required

Qualifications

• H.S. diploma/GED required
• Three (3) years or more in a Customer Service role or equivalent required
• One (1) year or more in related Client Account Specialization preferred
• Basic math skills beginner required
• Proficient in Microsoft Office products Microsoft Office (Access, Excel, Word, Power Point, and Outlook) advanced required

Travel

DOT Regulated

None

Candidates

Candidates must be authorized to work for any employer in the United States without requiring current or future visa sponsorship.

Job Category

Customer Service

Our Culture & Commitment

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Compensation Information

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type

Hourly

Minimum Pay Range

20.00

Maximum Pay Range

25.00

Benefits Information

For all Full-time positions only Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Equal Opportunity Employer

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers .

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail] or 800-793-3754.