Account Coordinator

Stitchi, LLC; Detroit, Northern (MI, KY); Hybrid; USD 40,000 - 55,000; Full time

Job summary

Stitchi in Detroit, MI is seeking an in-person, full-time role to support the account team by turning client requests into clear recommendations, quotes, and approved orders. You'll work with an Account Manager and help ensure accurate handoffs to Production.

You’ll excel at detail, communication, and organizing multiple requests, with comfort using spreadsheets and presentation tools. Knowledge of promotional products is a plus.

Qualifications

• Strong attention to detail and the ability to organize several requests at once.
• Clear, helpful communication and dependable follow-through.
• Comfort with spreadsheets, presentation tools, and learning new systems.
• Interest in merchandise, brands, and researching products that fit a specific need.
• Experience supporting clients, sales, projects, retail operations, or events is helpful; promotional products knowledge is a plus.

Responsibilities

• Research products and suppliers against a client brief, including brand fit, pricing, availability, and timing.
• Build product presentations and prepare quote information for Account Manager review.
• Coordinate sample requests and track questions, feedback, and revisions.
• Keep specifications, artwork versions, quantities, addresses, and deadlines accurate in the project record.
• Follow up on outstanding information and approvals, and communicate clearly with clients under the Account Manager’s direction.
• Assemble the approved specifications, pricing, artwork, and other records needed for Production’s handoff review.
• Flag missing information or conflicting details early and help resolve them before they delay the order.

Skills

Attention to detail

Communication

Spreadsheets

Presentation tools

Product research

Merchandise knowledge

Tools

MS Excel

PowerPoint

Job description

Detroit, MI In person Full-time

About Stitchi

Stitchi helps Marketing and HR teams create and deliver thoughtful branded merchandise for events, onboarding, recognition, and gifting. We bring creative direction, sourcing, production, storage, and fulfillment together, supported by software that keeps the work organized. Based in Detroit, we help companies make products people want to use and keep.

About the role

You’ll help the account team turn client requests into well-prepared recommendations, quotes, and approved orders. Working with an Account Manager, you’ll keep the details accurate and the next step moving. The Production team takes ownership of supplier execution after accepting the handoff.

What you’ll do

• Research products and suppliers against a client brief, including brand fit, pricing, availability, and timing.

• Build product presentations and prepare quote information for Account Manager review.

• Coordinate sample requests and track questions, feedback, and revisions.

• Keep specifications, artwork versions, quantities, addresses, and deadlines accurate in the project record.

• Follow up on outstanding information and approvals, and communicate clearly with clients under the Account Manager’s direction.

• Assemble the approved specifications, pricing, artwork, and other records needed for Production’s handoff review.

• Flag missing information or conflicting details early and help resolve them before they delay the order.

What you’ll bring

• Strong attention to detail and the ability to organize several requests at once.

• Clear, helpful communication and dependable follow-through.

• Comfort with spreadsheets, presentation tools, and learning new systems.

• Interest in merchandise, brands, and researching products that fit a specific need.

• Experience supporting clients, sales, projects, retail operations, or events is helpful; promotional products knowledge is a plus.

What success looks like

Recommendations and quotes are accurate, revisions are easy to follow, and approvals are recorded. Account Managers and Production receive complete information without having to chase basic details.

How we work

We take ownership, communicate clearly, and close the loop. We raise problems early, bring options, and improve how the work gets done. Craft, reliable follow-through, and respectful feedback matter here.

Stitchi is an equal opportunity employer. We welcome different backgrounds and perspectives, and encourage you to apply if you can do the work even if your experience does not match every qualification.