Account Coordinator

Kids for the Future; Chicago (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health coverage

Dental & Vision

401(k) Plan

Company match

PTO 16 days

Career growth

Job summary

The Account Coordinator at Culture Studio in Chicago will serve as the operational project leader, executing client orders from quote through delivery. You will partner with a Key Account Manager, manage day-to-day projects, and coordinate with Purchasing, Production, Art, Logistics, and Quality to keep work moving on schedule.

You’ll own quotes and order processing, verify orders, artwork, delivery dates, and project specs, handle revisions, coordinate vendor communications, and monitor

Qualifications

• 3+ years of experience in account management, project management, client services, operations, or a related field.
• Exceptional organizational skills with the ability to manage multiple complex projects and priorities.

Responsibilities

• Manage quote creation and order processing.
• Verify purchase orders, artwork, quantities, delivery dates, and project specifications.
• Process order revisions and client change requests.
• Purchase garments and coordinate vendor communication.
• Manage production timelines and internal workflow.
• Coordinate cross-functional communication throughout production.
• Monitor project progress and escalate concerns appropriately.
• Resolve garment, production, artwork, and logistics issues.
• Ensure order accuracy and documentation integrity.
• Maintain proactive communication with clients throughout project execution.
• Partner with assigned Key Account Managers to support strategic client objectives.
• Identify opportunities to improve workflow and operational efficiency.

Skills

Account management

Project management

Client services

Operations

Job description

• Location 1151 West 40th Street,Chicago, IL, 60609,United States
• Employee Type FT Exempt

Description

Position Summary

The Account Coordinator is the operational project leader responsible for executing client orders from quote through delivery. Working in partnership with a Key Account Manager, this role owns the day-to-day management of client projects, ensuring every order is executed accurately, efficiently, and on schedule. The Account Coordinator serves as the primary liaison between clients and internal departments, including Purchasing, Production, Art, Logistics, and Quality, to keep projects moving and proactively identify and resolve challenges before they affect the client experience.

HPA’S: Top Priorities :

1. Project Execution Manage the complete operational lifecycle of assigned orders. 2. Operational Excellence Maintain exceptional organization, documentation, and order accuracy. 3. Client Support Provide timely communication, estimates, acknowledgments, and project updates. 4. Cross-Functional Coordination Drive alignment across Purchasing, Production, Art, Shipping, and Supply Chain.

Why this role is critical to our organization:

The Account Coordinator is critical to Culture Studio because they transform client vision into operational execution. As the central point of coordination between clients and internal departments, this role ensures projects move efficiently, communication remains seamless, and every order is executed with accuracy and urgency. At Culture Studio, great client experiences don't happen by accident; they happen through exceptional execution. The Account Coordinator serves as the operational heartbeat behind every successful project, ensuring ideas move seamlessly from concept to delivery.

Position Duties

Manage quote creation and Order processing.

Verify purchase orders, artwork, quantities, delivery dates, and project specifications.

Process order revisions and client change requests.

Purchase garments and coordinate vendor communication.

Manage production timelines and internal workflow.

Coordinate cross-functional communication throughout production.

Monitor project progress and escalate concerns appropriately.

Resolve garment, production, artwork, and logistics issues.

Ensure order accuracy and documentation integrity.

Maintain proactive communication with clients throughout project execution.

Partner closely with assigned Key Account Managers to support strategic client objectives.

Continuously identify opportunities to improve workflow and operational efficiency.

Desired Skills & Experience:

3+ years of experience in account management, project management, client services, operations, or a related field.

Exceptional organizational skills with the ability to manage multiple complex projects and competing priorities simultaneously.

Strong project management mindset with a proactive, solution-oriented approach.

Excellent verbal and written communication skills with the ability to build trust and maintain professional client relationships.

Proven ability to coordinate cross-functional teams and drive projects to successful completion.

Strong attention to detail with a commitment to accuracy, quality, and follow-through.

Ability to anticipate challenges, identify risks, and resolve issues before they impact clients or production.

Comfortable working in a fast-paced, deadline-driven environment where priorities can shift quickly.

Screen printing, apparel decoration, promotional products, or branded merchandise industry experience is a plus.

Why you’ll love this role at Culture Studio:

• Own real projects, not just administrative tasks. Be the driving force behind bringing merchandise from concept to delivery.
• Work directly with nationally recognized artists, brands, and entertainment clients. Build expertise in project management, manufacturing, supply chain, and client services.
• Partner with cross-functional teams and become an expert in how our business operates.
• Every day brings new products, new challenges, and new opportunities to solve problems.
• Develop skills that create long-term career opportunities within Culture Studio.
• Make a direct impact on the client experience and the success of every project.

Comprehensive Health Coverage: Choose from 3 UnitedHealthcare medical plan options designed to support you and your family. We cover 60% for employees.

Dental, Vision & Life Insurance: Comprehensive coverage through Mutual of Omaha to help protect what matters most.

401(k) Retirement Plan: Invest in your future with our company-sponsored retirement

savings program.

Company 401(k) Match: We're invested in your future, too. Employees receive a company

match to help grow their retirement savings. 1-3%=100% Match| 4-5%=50% Match Paid Time Off: Recharge with paid time off so you can rest, travel, celebrate life's moments, and return refreshed. 16 days per year; up to 8 unused days can be rolled over. ( accrued first year )

Career Growth & Development: We believe in promoting from within and providing opportunities to expand your skills, take on new challenges, and grow your career. Work with Iconic Brands & Artists: Be part of the team behind merchandise for some of the world's biggest names in music, entertainment, and retail.