Account Coordination Lead — Commercial Lines

Gregory & Appel, Inc.; Indianapolis, Northern (IN, KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Gregory & Appel, Inc. in Indianapolis, IN is seeking a Working Manager to lead the Account Coordination teams, delivering consistent, high-quality service for Commercial Lines and Private Client clients.

The role combines leadership with hands-on production support during peak periods, requiring substantial expertise in Commercial Lines operations and Applied Epic, to foster a high-performing team and align with the broader Commercial organization.

Qualifications

• Extensive leadership experience in Commercial Lines operations.
• Proven ability to coach and develop talent.
• Strong analytics and performance management.
• Experience with Applied Epic is required.

Responsibilities

• Lead, coach, and develop the Account Coordination team.
• Ensure service levels and quality standards are met.
• Partner with Commercial leaders to drive operational excellence.
• Manage staffing, training, and career development.
• Represent the function in Commercial Leadership meetings.

Skills

Leadership

Coaching & Talent Development

Accountability

Operational Excellence

Client Focus

Team Building

Cross-Functional Collaboration

Performance Management

Change Leadership

Emotional Intelligence

Education

High school diploma or equivalent

Five or more years of Commercial Lines insurance experience

Active Property & Casualty License

Bachelor’s degree (preferred)

Tools

Applied Epic

Job description

Gregory & Appel, Inc. in Indianapolis, IN is seeking a Working Manager to lead the Account Coordination teams, delivering consistent, high-quality service for Commercial Lines and Private Client clients.

The role combines leadership with hands-on production support during peak periods, requiring substantial expertise in Commercial Lines operations and Applied Epic, to foster a high-performing team and align with the broader Commercial organization.