Operations Leader, Insurance Services & Team Growth

Gregory & Appel, Inc.; Indianapolis, Northern (IN, KY); Hybrid; USD 90,000 - 135,000; Full time

Job summary

Gregory & Appel, Inc. in Indianapolis seeks a Manager, Operations to lead and develop an internal service team, ensuring efficient, high-quality execution across the organization.

You'll partner with Producers, Account Executives, Account Managers, and leadership to translate priorities into actionable plans. The role emphasizes coaching, workload management, process improvement, and accountability to deliver exceptional employee and client experience.

Qualifications

• 5+ years in insurance, operations, or agency roles.
• 2+ years of progressive people leadership.
• Proven ability to manage workloads and improve efficiency.
• Strong coaching, communication, and interpersonal skills.
• Experience with Private Client or high-net-worth preferred.

Responsibilities

• Lead and develop internal service teams.
• Balance workloads, set performance standards and accountability.
• Collaborate with Producers, Account Executives, AMs, and leadership.
• Establish disciplined processes, metrics, and quality audits.
• Ensure high-quality, client-focused service delivery.

Skills

Leadership

Coaching

Communication

Team development

Performance management

Workflow management

Process improvement

Strategic planning

Tools

Agency management system

Job description

Gregory & Appel, Inc. in Indianapolis seeks a Manager, Operations to lead and develop an internal service team, ensuring efficient, high-quality execution across the organization.

You'll partner with Producers, Account Executives, Account Managers, and leadership to translate priorities into actionable plans. The role emphasizes coaching, workload management, process improvement, and accountability to deliver exceptional employee and client experience.