Account Coordination Leader - Commercial Lines

Gregory & Appel Inc; Indianapolis (IN); On-site; USD 90,000 - 130,000; Full time

Job summary

Gregory & Appel in Indianapolis seeks a Working Manager to lead the Commercial Lines and Private Client Account Coordination teams. You will guide a centralized group delivering timely, accurate service across producers, account managers, and clients while maintaining technical proficiency and providing production support during peak periods.

Success comes from building a high-performing team, coaching for growth, and aligning operations with service standards and strategic goals of the

Qualifications

• Lead, coach, and develop a team of Account Coordinators.
• Establish clear performance expectations and hold team members accountable for results.
• Conduct regular one-on-one meetings focused on coaching, development, engagement, and performance.
• Manage performance by providing timely recognition, coaching, and constructive feedback.
• Build trust and a positive team culture with a focus on shared success.

Responsibilities

• Lead, coach, mentor, and develop a team of Account Coordinators.
• Establish clear performance expectations and hold team members accountable for results.
• Conduct regular one-on-one meetings focused on coaching, development, engagement, and performance.
• Provide timely recognition, coaching, and constructive feedback.
• Address performance concerns promptly and consistently.
• Foster a team-first mindset and develop future leaders.
• Create succession plans for critical positions.
• Collaborate with Commercial Leadership to meet service standards and operational goals.
• Ensure staffing coverage and optimize workflows to deliver high-quality client service.

Skills

Leadership

Coaching

Account coordination

Operational excellence

Change leadership

Education

High school diploma or equivalent

Bachelor’s degree

Tools

Applied Epic

Job description

Gregory & Appel in Indianapolis seeks a Working Manager to lead the Commercial Lines and Private Client Account Coordination teams. You will guide a centralized group delivering timely, accurate service across producers, account managers, and clients while maintaining technical proficiency and providing production support during peak periods.

Success comes from building a high-performing team, coaching for growth, and aligning operations with service standards and strategic goals of the