Head of Operations, Service & Risk Programs

Gregory & Appel, Inc.; Indianapolis, Northern (IN, KY); Híbrido; USD 90.000 - 130.000; Jornada completa

Descripción de la vacante

Gregory & Appel, Inc. in Indianapolis seeks a Manager, Operations to lead a service-focused team, driving performance, accountability, and process discipline across the organization.

You will partner with Producers, Account Executives, and leadership to deliver exceptional client experiences while building high-performing, engaged teams. The role emphasizes developing staff, managing workload, and implementing efficient workflows, with a strong focus on captive and alternative risk programs and

Formación

• 5+ years of experience in insurance, operations, or agency services.
• 2+ years of progressive people leadership experience.
• Experience with captive/alternative risk structures preferred.
• Strong coaching, communication, and interpersonal skills.
• Ability to manage workloads and improve efficiency.

Responsabilidades

• Lead, coach, and develop direct reports; establish roles, expectations, and performance standards.
• Oversee day-to-day operations; balance workloads and ensure service levels.
• Align with Executive Leadership; translate goals into team priorities.
• Establish performance metrics, monitor results, and drive accountability.
• Champion process improvements, technology adoption, and operational initiatives.
• Manage budget and administrative processes for the team.
• Foster a professional, collaborative workplace aligned with company values.

Conocimientos

People leadership

Coaching & mentoring

Operational management

Communication skills

Strategic planning

Performance management

Herramientas

Agency management system

Descripción del empleo

Gregory & Appel, Inc. in Indianapolis seeks a Manager, Operations to lead a service-focused team, driving performance, accountability, and process discipline across the organization.

You will partner with Producers, Account Executives, and leadership to deliver exceptional client experiences while building high-performing, engaged teams. The role emphasizes developing staff, managing workload, and implementing efficient workflows, with a strong focus on captive and alternative risk programs and