Insurance Operations Leader

Gregory & Appel Inc; Indianapolis (IN); Vor Ort; USD 90.000 - 130.000; Vollzeit

Zusammenfassung

Gregory & Appel Inc., an Indianapolis-based independent insurance agency, seeks a Manager, Operations to lead and develop an internal service team while ensuring day-to-day excellence across the organization. This role partners with Producers, Account Executives, Account Managers, and leadership to deliver an exceptional employee and client experience.

The ideal candidate brings 5+ years in insurance, operations, or agency service, plus 2+ years of progressive people leadership, coaching, and

Qualifikationen

• 5+ years of insurance, operations, service, or agency experience.
• 2+ years of progressive people leadership experience preferred.
• Strong coaching, communication, and interpersonal skills.
• Experience with agency management systems and related tech.

Aufgaben

• Lead, coach, and develop direct reports with accountability and collaboration.
• Oversee day-to-day operations ensuring service standards and accuracy.
• Establish processes, workflows, and metrics to drive performance.
• Coordinate with Producers, Account Executives, and leadership teams.
• Manage workload, staffing, and resource allocation across the team.

Kenntnisse

People leadership

Coaching

Communication

Interpersonal skills

Tools

Agency management systems

Jobbeschreibung

Gregory & Appel Inc., an Indianapolis-based independent insurance agency, seeks a Manager, Operations to lead and develop an internal service team while ensuring day-to-day excellence across the organization. This role partners with Producers, Account Executives, Account Managers, and leadership to deliver an exceptional employee and client experience.

The ideal candidate brings 5+ years in insurance, operations, or agency service, plus 2+ years of progressive people leadership, coaching, and