Account Coordination Lead, Commercial Insurance

Gregory & Appel; Indianapolis (IN); On-site; USD 90,000 - 140,000; Full time

Job summary

Gregory & Appel, an Indianapolis-based independent insurance agency, seeks a Manager of Account Coordination to lead Commercial Lines and Private Client teams. The role combines leadership with hands-on production support during busy periods, aiming to deliver exceptional service and a collaborative culture.

The successful candidate will build a high-performing team, establish clear expectations, and drive continuous improvement across operations, training, and client service.

Qualifications

• Five or more years of Commercial Lines insurance experience.
• Active Property & Casualty License.
• Experience leading or supervising teams.

Responsibilities

• Lead, coach, mentor, and develop a team of Account Coordinators.
• Establish clear performance expectations and hold team members accountable for results.
• Conduct regular one-on-one meetings focused on coaching, development, engagement, and performance.
• Provide timely recognition, coaching, and constructive feedback.
• Address performance concerns promptly and consistently.
• Build trust, engagement, and a positive team culture where success is measured collectively.
• Foster a team-first mindset that values shared success over individual ownership.
• Identify and develop future leaders through intentional career planning, mentoring, and development opportunities.
• Complete performance evaluations and individual development plans.

Skills

Leadership

Coaching

Talent Development

Communication

Strategic Thinking

Change Leadership

Team Building

Education

Bachelor's degree

Property & Casualty License

Applied Epic knowledge

Tools

Applied Epic

Job description

Gregory & Appel, an Indianapolis-based independent insurance agency, seeks a Manager of Account Coordination to lead Commercial Lines and Private Client teams. The role combines leadership with hands-on production support during busy periods, aiming to deliver exceptional service and a collaborative culture.

The successful candidate will build a high-performing team, establish clear expectations, and drive continuous improvement across operations, training, and client service.