Account Associate - State Farm Agent Team Member

Steve Smith; Sterling Heights, Northern (MI, KY); Hybrid; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k)

Bonus based on performance

Competitive salary

Paid time off

Training & development

License reimbursement

Opportunity for advancement

Job summary

Steve Smith - State Farm Agent is seeking an Account Associate to support daily operations and customer success. You grow the agency through meaningful customer relations and act as a liaison between client needs and agency departments, improving service and satisfaction.

This full-time role rewards an organized, friendly, sales-minded professional with competitive compensation, benefits, and opportunities for advancement in Michigan’s insurance market.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication abilities.
• Sales-minded professional with client-focused approach.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Organizational skills

Customer service

Communication skills

Sales mindset

Job description

Benefits:

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

Our agency operates two locations and is built around the goal of creating some of the best workplaces in Michigan. We’re always looking for friendly, organized individuals who want to be part of a supportive team and grow their careers in the insurance industry.

I’ve been fortunate to work alongside an incredible group of agents and team members over the years, and my goal is to offer that same opportunity to others who want to build something meaningful. Joining the right agency can truly be life-changing, and we’re passionate about helping our team members grow personally and professionally.

For our team, we offer a strong benefits package that includes a health plan, 401(k), paid holidays, paid time off, guaranteed base salary, and team and individual commissions on top of salary. Team members may also have opportunities for profit sharing, signing bonuses, and insurance licensing reimbursement. Our offices feature a large, open workspace with spacious cubicles and plenty of natural light, creating a comfortable and collaborative environment. We also believe strongly in work-life balance, which is why weekends are always off.

Our culture is built around support, growth, and opportunity. We’re looking for someone who is organized, personable, and excited to be part of a team that values professionalism, collaboration, and helping people succeed.

ROLE DESCRIPTION:

As Account Associate - State Farm Agent Team Member for Steve Smith - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.