Account Associate - State Farm Agent Team Member

Steve Hicks - State Farm Agent; David City (NE); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Steve Hicks - State Farm Agent is seeking an Account Associate to support daily operations and customer success. You will grow our office through meaningful customer relations and act as a bridge between client needs and agency departments.

The role focuses on proactive marketing of relevant products and services to improve customers' financial security. We offer a very competitive bonus structure, a strong work-life balance, and a culture that values humility, coachability, and clear

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Organizational skills

Customer service

Communication skills

Insurance experience

Job description

Benefits:

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in 2024 and currently lead a team of three. Before becoming a State Farm agent, I spent my career in the financial industry and served as a pastor for 22 years. Those experiences shaped my passion for serving others, building relationships, and helping people make confident decisions for their future.

Serving our community is one of our core values. Our agency participates in community events every other month, and we enjoy finding opportunities to give back and build meaningful relationships with the people we serve.

Our agency offers a very competitive bonus structure, 10 days of PTO starting on day one, a Simple IRA, licensing reimbursement, and a strong commitment to work-life balance. We believe in rewarding success while providing the flexibility and support our team needs to thrive.

Our culture is family-oriented, supportive, and drama-free. We work with an established book of business and are committed to coaching and developing every team member for long-term success. I'm looking for someone who is humble, coachable, driven, and people-focused, with strong communication skills and a genuine desire to serve others. If you're hungry to grow and want to be part of a team that truly puts people first, we'd love to meet you.

ROLE DESCRIPTION:

As an Account Associate for Steve Hicks - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our office through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Flexible work from home options available.