Account Associate - State Farm Agent Team Member

Anna Gaudyn - State Farm Agent; Schaumburg (IL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Anna Gaudyn - State Farm Agent in Schaumburg, IL, is seeking an Account Associate to enhance customer relations. In this role, you will manage accounts, handle policy changes, and process claims, ensuring customer satisfaction and timely service.

The ideal candidate should possess strong organizational and communication skills, with preference given to those with insurance experience and bilingual abilities. We offer benefits such as health insurance, 401(k), and opportunities for career advancement.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.
• Bilingual Polish preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Organizational skills

Customer service skills

Communication skills

Sales-minded

Bilingual Polish

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency:

I’ve been a State Farm agent for 6 years, and before that I spent 11 years as a team member — so I truly understand what it’s like to work in this role and how important it is to have the right support, leadership, and environment to grow.

Our agency has a friendly, laid‑back, and welcoming culture where everyone works together as a team. We believe in a work hard/play hard mindset, but without the pressure — just genuine collaboration, positivity, and an environment where people enjoy coming to work. With 8 team members, we’re a growing office that values connection and teamwork.

We offer paid vacation and holidays, healthcare benefits, and retirement options to support your well‑being inside and outside the office.

Our mission is simple: to take great care of our customers while treating people with honesty, kindness, and respect. We’re looking for candidates who are honest, trustworthy, kind‑hearted, and carry a positive attitude into their work each day. If that sounds like you, you’d fit right in here.

Role Description:

As Account Associate - State Farm Agent Team Member for Anna Gaudyn - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales‑minded professional, we are eager to have you on our team.

Responsibilities:

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Qualifications:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.
• Bilingual Polish preferred.