Account Associate - State Farm Agent Team Member

Casandra Nawrocki - State Farm Agent; Mount Prospect (IL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Casandra Nawrocki - State Farm Agent, based in Mount Prospect, IL, is seeking an Account Associate to support daily agency operations and help grow the business. You will nurture customer relationships and act as a liaison between clients and agency teams.

The role emphasizes service, accuracy, and sales-minded collaboration, with opportunities for advancement, licensing reimbursement, paid time off, and flexible scheduling as part of a supportive, family‑oriented culture.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Customer service

Communication

Organizational skills

Job description

Benefits

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY

I opened my agency in 2026 after previously working for State Farm, and today we’re a growing team of two with big plans ahead. I’m a mom with kids involved in gymnastics and soccer, and being able to balance work and family life is something I value deeply, both for myself and for my team.

Our office culture is centered around growth, trust, and putting customers first. We believe in a family-first mindset, flexible schedules, and a professional environment where people support one another and still have fun along the way. I’m looking for someone who is growth-oriented, positive, resilient, and coachable—someone who wants to learn, improve, and be part of a supportive team.

For our team, we offer staff luncheons, paid time off, quarterly bonuses, licensing reimbursement, and a strong focus on work-life balance. If you’re looking for a place where you can grow, feel supported, and build a career with a team that truly cares, this could be a great fit for you.

ROLE DESCRIPTION

As Account Associate - State Farm Agent Team Member for Casandra Nawrocki - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.