Account Associate - State Farm Agent Team Member

Frank Petronella - State Farm Agent; Hasbrouck Heights (NJ); On-site; USD 38,000 - 64,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Health insurance

Advancement opportunities

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Frank Petronella - State Farm Agent is seeking an Account Associate to support daily operations and improve customer success. The role focuses on building relationships, handling policy inquiries, and coordinating with internal teams to deliver tailored insurance solutions.

The candidate should be motivated, able to work in a team, and eager to learn. Prior sales experience is not required, with training provided to develop the needed skills.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.
• Bilingual Spanish preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Strong organizational skills

Customer service

Insurance background

Bilingual Spanish

Job description

Benefits

• Simple IRA
• License reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

About Our Agency

I opened my agency in 2015 and currently lead a team of three. Before becoming a State Farm agent, I worked as a State Farm team member, and as a third-generation agent, insurance has always been a part of my life. I graduated from Rutgers University and enjoy spending time with my wife and children, staying active through fitness, and being outdoors.

Community involvement is important to me, and our agency regularly participates in local events and charitable initiatives. We also believe in creating a rewarding workplace by offering PTO, health benefits, a Simple IRA, licensing reimbursement, team outings, bonus opportunities, and even the chance to earn early Fridays based on performance.

Our culture combines a strong work-life balance with high performance. We work hard, support one another, and genuinely enjoy spending time together as a team. I'm looking for someone who has a great attitude, fits well within a team environment, and is motivated to succeed. Sales experience isn't required—I can teach the skills. What matters most is a strong work ethic, a willingness to learn, and a genuine desire to help customers.

Role Description

As Account Associate – State Farm Agent Team Member for Frank Petronella – State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.
• Bilingual Spanish preferred.