Account Associate - State Farm Agent Team Member

Amandarossinsurance; Plymouth (MI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Signing bonus

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Amanda Ross - State Farm Agent is seeking an Account Associate to support daily operations and drive customer success in Plymouth, Michigan. You will grow the agency through meaningful customer relations and by connecting client needs with relevant products and services.

The role emphasizes proactive outreach, organized account management, and teamwork within a positive, growth‑oriented environment. If you enjoy helping people and staying organized, we’d love to meet you.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Signing bonus
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:

Our agency opened in 2018, and our team of 4 works together to create a positive, supportive environment where both our customers and team members feel valued. As a second-generation State Farm agent, insurance has always been a part of my life, and I’m passionate about helping customers protect what matters most.

I attended Central Michigan University and am married with one child. When I'm not in the office, I enjoy spending time with friends and family and keeping up with my active child.

Giving back to our community is important to us. We participate in a back-to-school backpack drive, Thanksgiving events, local Chamber activities, and other community outreach opportunities throughout the year.

We offer PTO and strive to maintain a fun, encouraging workplace where teamwork and positivity are a priority. We're looking for someone who is outgoing, organized, driven, and brings a bubbly, positive attitude to the team. If you enjoy connecting with people, staying organized, and working in a supportive environment, we'd love to meet you.

ROLE DESCRIPTION:

As Account Associate - State Farm Agent Team Member for Amanda Ross - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.