Account Associate - State Farm Agent Team Member

Kelliashbrook; Atlanta (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

License reimbursement

Health insurance

Opportunity for advancement

Paid time off

Training & development

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Kelli Ashbrook - State Farm Agent is seeking an Account Associate to support daily operations, grow the agency through meaningful customer relations, and act as a liaison between customer needs and agency departments. You will grow our agency by proactively marketing relevant products and services to customers.

Grow your career by helping clients with policy changes, inquiries, and claims while delivering exceptional service and building lasting relationships with the community.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Organizational skills

Customer service

Insurance experience

Job description

Benefits

• License reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY

I opened my agency in 2003 after beginning my State Farm career as a Claims Adjuster. Insurance has always been a part of my life—my grandmother worked for State Farm in my hometown, and from an early age I knew I wanted to become an agent. I'm married with three teenagers, and helping families protect what matters most is something I'm passionate about both personally and professionally.

Giving back to the community is important to me. I'm actively involved with local schools, foundation boards, the Chamber of Commerce, and other community organizations. Building strong relationships and making a positive impact extends far beyond the walls of our office.

Our agency offers health benefits, a 401(k), licensing reimbursement, and a strong commitment to work-life balance. We believe in investing in our team and providing the support and resources needed to build a successful, long-term career.

Our culture is built around exceptional customer service, teamwork, and doing what's right for our customers. I'm looking for someone who is motivated, competitive, and passionate about helping people. The ideal candidate enjoys building relationships, isn't afraid to ask for referrals, and is driven to succeed while always putting the customer experience first.

ROLE DESCRIPTION

As Account Associate - State Farm Agent Team Member for Kelli Ashbrook - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.