Account Associate - State Farm Agent Team Member

John Cowling - State Farm Agent; Pace (FL); On-site; USD 36,000 - 55,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

John Cowling - State Farm Agent in Pace, FL seeks an Account Associate to support daily operations and customer success. You will help grow the office through proactive customer relations, policy updates, and coordination between customer needs and agency departments.

The role emphasizes reliability, strong communication, and integrity, with opportunities for training and advancement as the agency grows. Join a team that values work-life balance and community involvement.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Strong organizational skills

Excellent customer service

Communication skills

Job description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in 2025 and currently lead a growing team of three. Before becoming a State Farm agent, I worked in the nonprofit sector, where serving others and making a positive impact were at the center of my career. I’m a graduate of Louisiana Tech University and also attended seminary. Outside of work, I’m married with three kids and am a big sports fan.

Community involvement continues to be an important part of my life and our agency. I’m active in my church and stay connected locally through the Pace and Santa Rosa County Chambers of Commerce and the Rotary Club.

Our agency offers health benefits, paid time off, licensing reimbursement, professional and leadership development opportunities, and a strong commitment to work-life balance. As a newer and growing agency, this is also a great opportunity for team members who want to develop their skills and grow into greater responsibilities over time.

Our culture is family-oriented, supportive, and built around teamwork. I’m looking for someone who brings a great attitude, works hard, and leads with integrity. Reliability, grit, and adaptability are especially important to us. If you want to be part of a growing team where people support one another and your professional development is encouraged, we’d love to meet you.

ROLE DESCRIPTION:

As an Account Associate for John Cowling - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our office through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.