Account Associate - State Farm Agent Team Member

Dennis Hurst - State Farm Agent; Norfolk (VA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Licensing paid by agency

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Dennis Hurst - State Farm Agent in Norfolk, VA is seeking an Account Associate to support daily operations, grow the office, and proactively market relevant insurance products to customers. The role focuses on building relationships and delivering exceptional service.

You’ll work in a fast-paced, customer-first environment with opportunities for advancement, training, and development. A positive, team-oriented culture emphasizes growth and community involvement.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status. Coordinate with underwriters to ensure timely policy issuance.

Skills

Organizational skills

Customer service

Job description

Benefits:

• Licensing paid by agency
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in 2019 and currently lead a team of seven. Before becoming a State Farm agent, I worked in the banking industry, where I developed a strong background in financial services and helping customers navigate important decisions. Outside of the office, I’m married with two children, and family is a big part of both my life and the culture we’ve built within the agency.

We’re proud to be actively involved in our local community, with a particular focus on supporting high school athletics. Our agency stays connected through local baseball, football, and wrestling programs and enjoys supporting the students and families in our area.

Our agency offers paid time off, a 401(k) retirement plan, short-term disability, life insurance, and training and licensing assistance. We also provide performance-based incentives and a clear path for advancement and leadership growth for team members who want to take on greater responsibility and continue building their careers.

Our office is family-oriented, energetic, competitive, and focused on growth. I’m looking for a self-starter and go-getter who communicates well, leads with integrity, and brings a positive, customer-first mindset to the team.

If you’re looking for an environment where you can be challenged, rewarded for your performance, and grow into greater opportunities, we’d love to meet you.

ROLE DESCRIPTION:

As anAccount Associate for Dennis Hurst - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our office through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.