Account Associate - State Farm Agent Team Member

Jessica Hernandez - State Farm Agent; Austin (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Health insurance

Flexible schedule

Paid time off

Training & development

Opportunity for advancement

Job summary

Jessica Hernandez - State Farm Agent in Austin, Texas is seeking an Account Associate to enhance customer relations and manage accounts within our agency. This role emphasizes communication skills and attention to detail, essential for processing inquiries and insurance claims efficiently.

Join our motivated team that values community involvement and competitive spirit. You’ll be rewarded for your results in a supportive, team-oriented culture that encourages personal and professional growth.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Organizational skills

Customer service

Communication skills

Job description

Benefits

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

Our agency opened in 2015 and has grown into a strong, motivated team of five. I’ve been with State Farm for 20 years — 10 of those spent as a team member before opening my own office — so I understand firsthand what it takes to succeed and how to create an environment where people can thrive.

As a big sports fan, I bring that same competitive energy and team spirit into the office. We work hard, celebrate wins, and support each other through every challenge. Community involvement is also a big focus for us — giving back and staying connected to the people we serve is part of who we are.

We love to keep things fun with team dinners, activities like escape rooms, and casual Fridays. Bonuses often tie into team goals or group experiences, and spirit days bring extra energy to the week.

We’re looking for someone with sales experience who’s competitive, driven, and ready to embrace the hustle. If you enjoy connecting with people, setting goals, and being rewarded for your results, you’ll fit right in with our hardworking, team-oriented culture.

Role Description

As Account Associate - State Farm Agent Team Member for Jessica Hernandez - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.