Account Associate - State Farm Agent Team Member

Jessica Strauch - State Farm Agent; LaSalle (IL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Advancement opportunities

Paid time off

Training & development

Dog-friendly office

Job summary

Jessica Strauch - State Farm Agent is seeking an Account Associate to support daily operations and nurture customer relationships in our local community. You will help grow the office by serving clients, processing policy changes, and marketing relevant products and services to improve client outcomes.

Ideal candidates are self-motivated, detail-oriented, and able to manage multiple priorities while maintaining a high level of customer service.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Organizational skills

Customer service

Communication

Job description

Benefits:

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in 2020 and currently lead a team of three. As someone who was born and raised in the community we serve, I knew I wanted the independence that comes with agency ownership while building a career centered around helping the people in my hometown. I earned my Bachelor of Science from Illinois State University, and outside of work, I’m a proud mom to a son and three dogs.

Being involved in our community is a big part of who we are as an agency. We regularly participate in local events and love getting out of the office to connect with the people and organizations around us. If there’s something happening in the community, there’s a good chance you’ll find our team there!

Our agency offers paid time off, a 401(k), monthly bonus opportunities, licensing reimbursement, and a strong focus on work-life balance. We’re also a dog‑friendly office, making our environment feel a little more like home.

I’m looking for someone who is self‑motivated, high‑energy, and comfortable managing multiple priorities. Our ideal team member is ready to take initiative, contribute to a growing team, and build strong relationships with the customers and community we serve. If you’re looking for an upbeat environment where you can grow your career and make an impact close to home, we’d love to meet you.

ROLE DESCRIPTION:

As Account Associate for Jessica Strauch - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our office through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.