Account Associate - State Farm Agent Team Member

Travis Smith - State Farm Agent; Jefferson City (MO); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

License Reimbursement

401(k) matching

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Travis Smith - State Farm Agent in Jefferson City, MO is seeking an Account Associate to support daily operations and customer success.

You will grow the office through meaningful customer relations, policy updates, and collaboration with agency staff to ensure accurate and timely service.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Organizational skills

Customer service

Insurance experience

Job description

Benefits

• License Reimbursement
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY

I opened my agency in 2004 after building 14 years of experience in sales. That background taught me the importance of strong relationships, consistent effort, and taking ownership of your results - all values that continue to shape how I lead the agency today. I'm a graduate of Lincoln University and a proud dad of three kids, all age 10 and under.

Being involved in our local community is incredibly important to me. I coach my kids' soccer teams and our agency supports local families and youth through PTA events, the YMCA, youth sports, and high school football sponsorships. We've also helped cover unpaid school meal balances because we believe in stepping up where we can make a meaningful difference.

Our agency offers a 401(k) with employer match, paid time off, licensing reimbursement, and a strong commitment to work-life balance. We also invest in training and professional development to give our team members the resources they need to strengthen their skills and continue growing in their careers.

I'm looking for someone who is driven, independent, and ready to take ownership of their role while still being a strong team player. If you're self-motivated, enjoy working toward goals, and want to be part of an established agency that invests in both its people and its community, we'd love to meet you.

ROLE DESCRIPTION

As Account Associate for Travis Smith - State Farm Agent, you are vital to our daily business operations and customers' success. You help grow our office through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.