Account Associate - State Farm Agent Team Member

Jeff Mossman; Jacksonville (IL); Hybrid; USD 45,000 - 50,000; Full time

Benefits offered by this job

Simple IRA

Health insurance

Opportunity for advancement

Paid time off

Bonus based on performance

Training & development

Flexible schedule

Competitive salary

Job summary

Jeff Mossman - State Farm Agent team member is looking for an Account Associate to support daily operations, grow the office through meaningful customer relations, and serve as a bridge between customer needs and agency departments.

You will proactively market relevant products, assist with policy changes, help process claims, and coordinate with underwriters to ensure timely policy issuance, all while delivering a high-quality customer experience in Jacksonville, IL.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication abilities.
• Experience in insurance or related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Organizational skills

Customer service

Communication skills

Job description

Account Associate - State Farm Agent Team Member

Full Time in Jacksonville - IL

Replies within 24 hours

• Simple IRA
• Health insurance
• Opportunity for advancement
• Paid time off
• Bonus based on performance

ABOUT OUR AGENCY

I opened my agency in 2000 and currently lead a close-knit team of four. Before becoming an agent, I worked in State Farm claims. Insurance has deep roots in my family - both my father and grandfather were agents, making me a proud third-generation State Farm agent.

Our agency is committed to supporting the local community and building lasting relationships with the customers we serve. That same sense of connection carries into our office, where we value taking care of one another and working together toward shared goals.

We offer health benefits, a Simple IRA, licensing reimbursement, and a strong commitment to work-life balance. We want our team members to feel supported while building successful, long-term careers.

Our culture is family-oriented, supportive, and community-focused. I'm looking for someone who is positive, goal-oriented, and motivated to grow the business. The right person isn't afraid to get out there, build relationships, and pursue new opportunities while providing a great experience for our customers.

ROLE DESCRIPTION

As an Account Associate for Jeff Mossman - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our office through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Compensation $45,000.00 - $50,000.00 per year

Benefits

• Simple IRA
• License reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

Join a community of good neighbors

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none