Account Associate - State Farm Agent Team Member

Calljohnfulmer; Coldwater (MI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Performance bonus

Flexible schedule

Health insurance

Paid time off

Training & development

Job summary

State Farm Agent John Fulmer in Michigan is seeking an Account Associate to support daily operations, manage customer relationships, and act as a liaison between customers and agency departments. You’ll help grow the office through proactive service and relevant product recommendations.

The ideal candidate is motivated, collaborative, and focused on helping people. The role emphasizes work-life balance, benefits like health insurance and retirement plans, and opportunities for advancement within

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Organization

Customer service

Job description

Benefits:

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in 2010 and currently lead a team of seven. I've been with State Farm for 30 years, including 16 years working in underwriting and human resources before deciding to pursue agency ownership. I wanted the opportunity to make a more personal impact by helping others and making a difference in people's lives.

Being involved in our local community is incredibly important to me. I serve on the Downtown Development Committee and genuinely enjoy finding ways to support our community, strengthen local relationships, and contribute to its continued growth.

Our agency offers health benefits, a Simple IRA retirement plan, paid time off, licensing reimbursement, and a stipend toward short-term disability or life insurance. We also place a strong emphasis on work-life balance and supporting our team members both personally and professionally.

I'm looking for someone who is motivated, competitive, and a true team player. The right person will take pride in getting the job done, enjoy working toward goals, and genuinely care about helping people every day. If you're looking for a supportive, family-oriented team where hard work is valued and making a difference matters, we'd love to meet you.

ROLE DESCRIPTION:

As an Account Associate for John Fulmer - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our office through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.