Account Associate - State Farm Agent Team Member

State Farm; Fayetteville (AR); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

License reimbursement

Health insurance

401(k)

Bonus based on performance

Paid time off

Training & development

Paid holidays

Opportunity for advancement

Competitive salary

Job summary

Darryl Andrews - State Farm Agent is seeking an Account Associate to support daily operations and customer success. You’ll be a liaison between customers and agency departments, helping grow the office through proactive customer engagement and by promoting relevant products and services.

Ideal candidates are empathetic, customer-focused and detail-oriented, with strong communication skills and a willingness to learn.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Strong organizational skills

Attention to detail

Excellent customer service

Job description

Benefits:

• License reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary

ABOUT OUR AGENCY:

I opened my agency in 1999 and currently lead a team of nine. Before becoming an agent, I spent five years as a State Farm Claims Adjuster, where I saw firsthand the difference we can make in people’s lives. That experience ultimately led me to agency ownership and the opportunity to build a career around helping others. I’m also a second-generation State Farm agent - my dad recently retired after an incredible 56-year career with State Farm.

Supporting the community is an important part of who we are. Our agency gives back to schools and organizations throughout the area, and we believe strongly in supporting the communities that support us. As a team, we’re also working toward making volunteer service a regular part of our culture, with the goal of getting out together each month to make a positive impact.

Our agency offers a 401(k), group life insurance, a health stipend, paid time off, and paid holidays. We want our team members to feel supported while building a meaningful, long-term career.

I’m looking for someone who is empathetic, customer-focused, and genuinely cares about doing great work. If you want to be part of a team that holds itself to a high standard, serves others, and makes a positive impact both inside and outside the office, we’d love to meet you.

ROLE DESCRIPTION:

As anAccount Associate for Darryl Andrews - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our office through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.