Account Associate - State Farm Agent Team Member

Freddieyouragent; Chicago (IL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Licensing paid

Health insurance

Advancement opportunities

Paid time off

Training & development

Vision insurance

Bonus based on performance

Competitive salary

Dental insurance

Flexible schedule

Job summary

Freddie Crenshaw - State Farm Agent in Chicago is seeking an Account Associate to support daily operations, manage customer accounts, and act as a liaison between customers and agency departments. The role focuses on proactive marketing of insurance products and services to improve customer lives.

The position emphasizes strong customer interactions, organization, and collaboration with underwriters to ensure timely policy issuance and enhanced customer satisfaction.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication abilities.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Organizational skills

Attention to detail

Customer service

Communication skills

Insurance experience

Job description

Benefits:

• Licensing paid by agency
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule

ABOUT OUR AGENCY

I opened my agency in 2018 and currently lead a close-knit team of four. Before becoming a State Farm agent, I built my career in the health and fitness industry, including experience managing a health club. I also have a strong athletic background, having played college football at both Georgia Tech and Alabama State. Those experiences helped shape the teamwork, discipline, and positive energy I bring to the agency today.

Giving back is important to me and our team. We stay active in the local community, support area food banks, and I serve on the board of a charitable organization that supports a Chicago children’s hospital.

Our agency offers health, dental, and vision insurance, licensing costs paid up front, and a strong commitment to work-life balance. We want our team members to feel supported both professionally and personally while building a rewarding career.

Our culture is tight-knit, family-oriented, and built around great attitudes and great energy. I’m looking for someone who is a genuine team player and understands the impact they can have on every person they interact with. We want someone who strives to be memorable for the right reasons - bringing positivity to the team, building meaningful relationships, and leaving customers with a lasting impression of exceptional service.

ROLE DESCRIPTION

As an Account Associate for Freddie Crenshaw - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our office through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.