Account Associate - State Farm Agent Team Member

Tiffany Apsitis - State Farm Agent; Dexter (MI); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Life insurance

License reimbursement

Performance bonus

Competitive salary

Flexible schedule

Advancement opportunities

Paid time off

Training & development

Job summary

Tiffany Apsitis - State Farm Agent is seeking an Account Associate to support daily operations and help customers achieve their goals. You will grow the agency through meaningful client relations and act as a bridge between customer needs and internal teams.

As a sociable, sales-minded professional, you will update customer accounts, assist with policy changes, process claims, and coordinate with underwriters to ensure timely policy issuance.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Experience in insurance or related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Organizational skills

Attention to detail

Customer service

Communication skills

Insurance experience

Job description

Benefits:

• Life insurance
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

Our agency opened in 2026 and is a growing team of two with plans to expand. I was a stay-at-home mom for 14 years before joining a State Farm agency. I quickly fell in love with the business, spent three years learning and growing, and then opened my own agency.

Family is at the center of everything I do. I truly believe in making the most of your time and not sacrificing family for work. That mindset carries into how I lead the office and support my team.

For our team, we offer life insurance benefits, PTO, reimbursement for licensing costs, and a strong emphasis on work-life balance. Our office culture is supportive, open, and family-oriented. I maintain an open-door approach and encourage questions so team members can learn and grow the right way.

We’re a close-knit team that truly supports one another. We’re looking for someone who is eager to learn, values communication, and wants to be part of a positive, team-focused environment.

ROLE DESCRIPTION:

As Account Associate - State Farm Agent Team Member for Tiffany Apsitis - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.