Account Associate - State Farm Agent Team Member

Bridgette Emanuel - State Farm Agent; Bellaire (TX); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Paid time off

Training & development

Performance bonus

Competitive salary

Flexible schedule

Job summary

Bridgette Emanuel State Farm Agency is seeking an Account Associate to support daily operations and help customers with policy needs. You will serve as the liaison between customers and agency departments, and promote relevant products and services to improve customer outcomes.

The team values a friendly, service-oriented approach in a family-like office environment, with emphasis on work-life balance and opportunities for advancement.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Organizational skills

Attention to detail

Customer service

Insurance knowledge (preferred)

Job description

Benefits:

• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:

I opened my agency in 2001 and currently lead a close-knit team of three. My State Farm career began before agency ownership, with experience in both auto and health claims as well as training around life insurance products. Working closely with agents helped me realize how much I had to offer in an agency setting. I was drawn to the opportunity to educate customers, help them understand their coverage options, and connect them with policies that fit their needs.

I'm a proud Texas Tech graduate and remain active with my sorority, including participating in volunteer opportunities through the organization. Outside of work, family is incredibly important to me. I have two children who are currently in college, along with a dog who is part of the family too.

Our agency offers paid holidays, paid time off, and a strong commitment to work-life balance. We want our team members to have the opportunity to work hard and build rewarding careers while still making time for life outside of the office.

Our office has a warm, family-oriented environment where kindness and helping others truly matter. I'm looking for someone who is naturally a people person, genuinely enjoys serving others, and isn't afraid to work hard. If you're kind, hardworking, and want to be part of a close-knit team where relationships with both customers and coworkers are valued, we'd love to meet you.

ROLE DESCRIPTION:

As anAccount Associate for Bridgette Emanuel - State Farm Agent, you are vital to our daily business operations and customers' success. You help grow our office through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.