Account Associate - State Farm Agent Team Member

Demetrike Wells-O'Brien - State Farm Agent; Ann Arbor (MI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Hiring bonus

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Demetrike Wells-O'Brien - State Farm Agent is looking for an Account Associate to enhance our customer relations and manage daily business operations in Ann Arbor, Michigan. You will assist customers with policy changes, process insurance claims, and coordinate with various departments to ensure customer success. Strong organizational skills and excellent customer service are essential. Join our award-winning agency and be part of a team that supports community involvement and celebrates achievements.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Organizational skills

Customer service

Communication skills

Job description

Benefits

• Hiring bonus
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

We’re an award-winning State Farm agency (opened 2023) built around strong customer care, high performance, and a supportive team culture. We’re also committed to making a meaningful local impact through community involvement and partnerships, including organizations such as the Jim Toy Community Center, Safe House Ann Arbor, Gift of Life Michigan, and the Ann Arbor Symphony Orchestra.

Our environment is positive, productive, high-energy, and rewarding. People here work hard, support each other, and celebrate wins together.

Role Description

As Account Associate - State Farm Agent Team Member for Demetrike Wells-O’Brien - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.