Account Associate - State Farm Agent Team Member

Nick Hageman - State Farm Agent; Waukee (IA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Nick Hageman - State Farm Agent is seeking an Account Associate to support daily operations and enhance customer satisfaction. In this role, you'll manage customer accounts, assist with policy inquiries, and process claims, ensuring effective communication between customers and agency departments.

The position requires strong organizational skills and a customer-first mindset. We offer competitive salary, flexible scheduling, and opportunities for advancement. Join us and grow in a supportive environment while making a positive impact in our community.

Qualifications

• Strong organizational skills and attention to detail required.
• Excellent customer service and communication skills are essential.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers.
• Coordinate with underwriters for timely policy issuance.

Skills

Strong organizational skills

Excellent customer service

Communication skills

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

Services We Offer

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

Role Description

As Account Associate - State Farm Agent Team Member, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and act as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive, sociable, and sales‑minded professional, we are eager to have you on our team.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.