Account Associate - State Farm Agent Team Member

Bertwest; Olive Branch (MS); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Bertwest in Olive Branch, Mississippi, is seeking an Account Associate to join their team. In this role, you’ll manage customer accounts, assist with policy changes, and process claims while supporting a strong focus on customer relationships.

The ideal candidate will have strong organizational and communication skills, as well as a positive attitude. Opportunities for advancement and a competitive salary are offered in a supportive and collaborative work environment.

Qualifications

• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up on status.
• Coordinate with underwriters for timely policy issuance.

Skills

Strong organizational skills

Attention to detail

Excellent customer service

Communication skills

Job description

Benefits

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

Our agency opened in 2018 and is a close-knit team of two. I’ve been with State Farm since 2005 and come from a long line of insurance professionals as a third‑generation State Farm agent. That background helped shape my passion for the industry and for building strong relationships with customers.

I’m a proud dad of two boys and enjoy traveling and spending time outdoors whenever I can. Family and balance are very important to me, and that perspective carries into how I run the office.

For our team, we offer a strong focus on work‑life balance and reimbursement for licensing costs as you grow in your career.

Our culture is friendly, supportive, and collaborative. As a smaller office, we value teamwork and communication. We’re looking for someone with a positive attitude, a friendly personality, and an eagerness to learn and grow as part of a close-knit team.

Role Description

As Account Associate - State Farm Agent Team Member for Bert West - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive, sociable, and sales‑minded professional, we are eager to have you on our team.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.