Account Associate – Insurance & Customer Care

Kandiss Ecton - State Farm Agent; Ferndale (MI); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Bonus based on performance

Flexible schedule

Training & development

Opportunity for advancement

Competitive salary

Salary Plus Commission

Job summary

Kandiss Ecton - State Farm Agent is seeking an Account Associate to support daily operations, nurture customer relationships, and assist with policy services and underwriting coordination.

You will growth the agency by proactively contacting clients, processing changes, and coordinating with teams to ensure timely policy issuance, claims, and exceptional service. This role emphasizes teamwork and client-focused care.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Customer service

Organization

Communication

Job description

Kandiss Ecton - State Farm Agent is seeking an Account Associate to support daily operations, nurture customer relationships, and assist with policy services and underwriting coordination.

You will growth the agency by proactively contacting clients, processing changes, and coordinating with teams to ensure timely policy issuance, claims, and exceptional service. This role emphasizes teamwork and client-focused care.