Account Associate — Customer Care & Insurance Support

Colby Johnson - State Farm Agent; St. Albans (WV); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Colby Johnson - State Farm Agent seeks an Account Associate to support daily operations and help grow the agency through strong customer relations. You will act as a liaison between customers and agency departments, ensuring accurate data and timely responses.

You will proactively market relevant insurance products and services, assist with policy changes, process claims, and contribute to community-focused growth and client satisfaction.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Experience in insurance or related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Organizational skills

Attention to detail

Customer service

Communication

Insurance experience

Job description

Colby Johnson - State Farm Agent seeks an Account Associate to support daily operations and help grow the agency through strong customer relations. You will act as a liaison between customers and agency departments, ensuring accurate data and timely responses.

You will proactively market relevant insurance products and services, assist with policy changes, process claims, and contribute to community-focused growth and client satisfaction.