Account Associate - Growth & Client Care Specialist

Felix Prophete State Farm Agency; Fayetteville (GA); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

License reimbursement

Health insurance

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Felixnet Prophete - State Farm Agent is seeking an Account Associate to support daily business operations and ensure customer success. You will grow the office through meaningful customer relations and act as a liaison between customer needs and agency departments.

You will promote relevant insurance products and services to improve customers’ lives. The role focuses on maintaining customer accounts, handling policy changes, processing claims, and coordinating with underwriters to issue policies

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.
• Bilingual French or Spanish preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Organizational skills

Customer service

Insurance experience

Bilingual

Job description

Felixnet Prophete - State Farm Agent is seeking an Account Associate to support daily business operations and ensure customer success. You will grow the office through meaningful customer relations and act as a liaison between customer needs and agency departments.

You will promote relevant insurance products and services to improve customers’ lives. The role focuses on maintaining customer accounts, handling policy changes, processing claims, and coordinating with underwriters to issue policies