Account Associate: Client Renewal & Service Specialist

Paycom - ATS; Bowling Green (PA); On-site; USD 55,000 - 75,000; Full time

Job summary

Paycom - ATS is seeking an detail‑oriented professional to manage renewal processes for assigned clients in a high‑volume environment, ensuring ECBM standards are met. The role involves updating systems, preparing renewal documents, and coordinating with multiple departments to support client service and policy changes.

The ideal candidate will have strong communication skills, a college degree, and the ability to process a large number of transactions with accuracy.

Qualifications

• Must have good communication skills, both verbal and written.
• Attention to detail is required due to high volume transactions.
• Property Casualty Agent’s License required within 12 months of starting position.

Responsibilities

• Maintain assigned clients and promote loyalty to ECBM service standards.
• Provide technical and processing support to clients and team members.
• Prepare renewal surveys and renewal applications for management review.
• Update systems with renewal information and prepare related documentation.
• Assist with policy changes, policy delivery, and coordination with other departments.
• Provide rating support to account managers for workers’ compensation and auto lines.
• Review certificate lists and monitor renewals and filings as needed.

Skills

Communication skills

Attention to detail

High volume processing

Education

College degree

Job description

Paycom - ATS is seeking an detail‑oriented professional to manage renewal processes for assigned clients in a high‑volume environment, ensuring ECBM standards are met. The role involves updating systems, preparing renewal documents, and coordinating with multiple departments to support client service and policy changes.

The ideal candidate will have strong communication skills, a college degree, and the ability to process a large number of transactions with accuracy.