Account Assistant

Focus South; Atlanta (GA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

401(k) Matching

Disability Insurance

Employee Assistance Program

Employee Discount

Job summary

Focus South is looking for a skilled professional in Atlanta to enhance customer acquisition strategies and lead a successful team. The role involves close collaboration with sales, design, and construction teams to streamline workflows and maintain high customer satisfaction standards.

The ideal candidate should possess strong account management skills and a BA/BS degree. Competitive benefits include 401(k) matching and disability insurance.

Qualifications

• Strong account management skills and proven people leader.
• Ability to deliver services as per agreed service levels.
• Proven success operating in a fast-paced, customer service environment.

Responsibilities

• Collaborate with sales, design, procurement, and construction teams.
• Brainstorm development of internal apps for post sales processes.
• Maintain quick response times between clients and internal teams.
• Own the customer communication relationship during project fulfillment.

Skills

Account management skills

Excellent written and verbal communication

High-volume inquiries management

Effective collaboration

Problem-solving skills

Training skills

Education

BA/BS degree

Job description

We want new, bold, powerful methods of increasing customer acquisition for our clients, all-the-while enforcing a branded individualized training program to develop top managers and marketing professionals.

Job Description

The ideal candidate should possess strong account management skills and be a proven people leader. They should have the ability to deliver services as per agreed service levels, manage workflows in a distributed work environment and lead or participate actively in contributing to continuous improvement initiatives.

Responsibilities

• Collaborate with the sales, design, procurement, and construction teams to improve workflows.
• Brainstorm the development of internal apps to assist with the post sales processes.
• Maintain quick response times between clients and all internal teams.
• Implement process during the pre-construction phase to ensure each project is on-track and the client is proactively communicated with.
• Capture customer feedback and uphold high standards for CSAT and NPS scores.
• Own the customer communication relationship during the 2-3 month project fulfillment process.
• Coordinate pre-construction deliverables and share key information between the client, sales team, design team, and general contractors.
• Collaborate with cross-functional teams across business and product.

Qualifications

• BA/BS degree strongly preferred.
• Excellent written and verbal communication skills required.
• Ability to handle high volume, complex inquiries, and high-profile client base.
• Proven success operating in a fast-paced, customer service environment.
• Effective presentation and training skills required.
• Effective collaboration and problem-solving skills required.
• Ability to multi-task, manage through conflict and use priority setting to accomplish goals required.
• Strong learning agility, in order to quickly gain expertise on multiple products, services, tools, systems and processes preferred.

Additional Information

• 401(k) Matching.
• Disability Insurance.
• Employee Assistance Program.
• Employee Discount.