Client Service Assistant

Baldwin Legacy; Leedsgate (GA); On-site; USD 57,000 - 67,000; Full time

Job summary

Baldwin Legacy in Leedsgate, Georgia is seeking a Client Service Assistant to support the sales team by handling customer interactions for new customer onboarding. The ideal candidate will possess excellent interpersonal skills and thrive in a fast-paced environment.

This direct-hire role involves assisting the Sales Manager with customer correspondence, team training, and consistent communication with clients. The salary range is $57,000 - $67,000 per year.

Qualifications

• Customer service experience preferred.
• Ability to handle multiple tasks efficiently.
• Outgoing and positive demeanor.

Responsibilities

• Support Sales Manager with customer correspondence and account reviews.
• Assist in onboarding new customers for the sales team.
• Handle customer grievances and provide resolutions.
• Respond to customer requests in a timely manner.

Skills

Interpersonal skills

Problem-solving skills

Conflict resolution skills

Organizational skills

Communication skills

Teamwork

Education

High school diploma or equivalent

Job description

We balance the techniques of innovative promotion and the inspiration of genuine connections allowing us to display client services and products in a way that beneficially targets consumers.

Job Description

Client Service Assistant will perform customer interaction tasks to support a sales team for new customer onboarding. Candidates with great interpersonal skills and enjoy working in a fast pace environment are encouraged to apply to this direct-hire role. The chosen applicant will be responsible for supporting the Sales Manager with customer correspondence, account reviews, team training, and reporting.

Salary range: $57000 - $67000 per year.

Job Description

Exercise discretion by pricing and quoting client estimates to win new projects while maintaining standard profit margins.

Prioritize and organize the workflow and collaborate with all facets of the operation and administration of client accounts.

Collaborate with the sales, design, procurement, and construction teams to improve workflows.

Initiates and participates in new business pitches with sales team and subject matter experts and own follow-through with the lead prospect.

Providing consistent, concise, accurate internal and external communications.

Listening to customer grievances resolving any potential concerns peacefully; referring them to the correct staff member if necessary.

Responding to customer requests in a courteous and timely manner.

Informing customers of service features.

Effectively communicate and present the product solution and value proposition to customers.

Qualifications

High school diploma or equivalent.

Prior customer service experience preferred, not required.

Problem-solving and conflict resolution skills.

Able to accomplish a variety of tasks in an efficient, organized manner.

Upbeat and outgoing personality.

Good communicator and team player.

Additional Information

All your information will be kept confidential according to EEO guidelines.