Account Manager

The 20 MSP; Danville (IL); On-site; USD 60,000 - 90,000; Full time

Job summary

The 20 LLC is a nationwide Managed Service Provider (MSP) that partners with businesses to deliver technology solutions and support. We seek proactive Account Managers who will own client relationships and drive adoption while aligning customer and company goals.

You will manage multiple clients regionally, communicate with stakeholders, and collaborate with cross-functional teams to meet quotas and ensure customer satisfaction. Travel may be required.

Qualifications

• Proven experience as Account Manager or similar role.
• Excellent communication and ability to influence stakeholders at all levels.
• Proficient with CRM software (Salesforce/Zoho/HubSpot) and MS Office.
• Experience managing national accounts across many clients.
• Ability to juggle multiple projects with attention to detail.
• BA/BS degree in relevant field.
• Competitive 401(k) matching and certification reimbursement.

Responsibilities

• Serve as the lead contact for all customer account management matters.
• Build and maintain strong, long-lasting client relationships.
• Drive client retention through relationship management and service excellence.
• Negotiate contracts and close agreements to maximize profits.
• Develop trusted advisor relationships with key accounts.
• Ensure timely and successful delivery of solutions per customer needs.
• Communicate monthly/quarterly progress to internal management.
• Forecast and track key account metrics (growth, sales, retention).
• Prepare reports on account status and monitor multiple technology solutions.
• Collaborate with sales, training, onboarding, and tech teams to grow opportunities.
• Gather competitive intelligence and report findings to leadership.
• Assist customers with go-to-market strategy and quarterly business reviews.
• Travel may be required for trade shows and customer visits.

Skills

CRM proficiency

Client communication

Relationship management

Negotiation

Presentation skills

Cross-functional collaboration

Education

BA/BS in Business Administration, Communications, Sales or relevant field

Tools

Salesforce

Zoho CRM

HubSpot

Job description

The 20 LLC is a nationwide Managed Service Provider (MSP) and MSP growth platform that partners with both general businesses and IT service companies across the country to deliver world-class technology solutions and support. We are passionate about fostering a collaborative, innovative environment where our team members and clients can thrive.

We are searching for candidates who are proactive and passionate about the customer experience and driving adoption by understanding and effectively aligning customer and company goals. This is achieved by leveraging company solutions and offerings that are best suited to fulfill the needs of the customer. Account Managers will own the relationship with their clients. They will build long-lasting, mutually beneficial relationships with their contacts, always striving to make the customer more successful by utilizing the tools and resources available to them. They also aid internal departments by collecting information, such as sales leads or testimonials, assisting in the processing and analysis of client data and complaints, and identifying industry trends. Ultimately, a successful Account Manager should collaborate with our various teams to achieve quotas while keeping clients satisfied and engaged with our products and services.

If you are familiar with managing multiple clients on a regional scale, have a flair for client communication, and understand consumer behavior, we’d like to hear from you!

Responsibilities

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Accountable for driving client retention efforts through effective relationship management and service excellence.
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal management
• Assess and provide solutions for current and future customer concerns regarding adoption and/or use of products and services offered
• Forecast and track key account metrics (e.g. quarterly and annual growth, sales, and retention)
• Prepare reports on account status, monitor multiple technology solutions
• Collaborate with sales, training, onboarding, and technical teams to identify and grow opportunities within territory
• Gather competitive intelligence and stay updated on industry trends, reporting findings to leadership
• Assist customers with go to market strategy, conducting Quarterly Business Reviews, deal creation, and driving revenue
• Travel may be required for trade shows, customer visits, and/or conferences

Requirements

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office Suite
• Experienced in maintaining relationships nationally over a large number of clients
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• BA/BS degree in Business Administration, Communication, Sales or relevant field
• Competitive 401(k) participation with up to 4% contribution match
• Certification reimbursement to support your continued development
• Meaningful opportunities for advancement within a growing organization
• A culture built on drive, accountability, collaboration, and excellence

Physical Demands

The physical demands below describe the essential job functions needed to complete this job.

• Consistent hand and finger dexterity necessary to operate computer equipment
• Consistently required to sit, stand, walk, talk, hear, and see
• Routine use of hands to type
• Occasional need to stoop, kneel, crouch, twist, crawl, reach, and stretch
• Occasional need to walk around the office
• Consistent vision abilities required; close vision, depth perception, and ability to focus
• May require travel dependent on company needs
• Occasional need to lift and/or move up to 30 pounds

Environmental Conditions

• The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work)
• Work is in an open office environment with steady conversation and interruption

The statements contained in this job description are intended to describe the general nature and level of work being performed by associates assigned to the job. They are not intended to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the individual(s) holding this position.