Accommodations Scheduling Specialist (Customer Success)

Pearson; Denver (CO); On-site; USD 20,173 - 28,731; Full time

Job summary

Pearson is seeking an Accommodations Scheduling Coordinator to provide operational support for testing accommodations. You will handle inquiries, schedule exams, and coordinate with clients, vendors, and test centers to ensure proper implementation of accommodations.

Responsibilities include coordinating all approved accommodations (extra time, separate rooms, interpreters, equipment, and paper-based exams) and maintaining smooth scheduling flows. Workweek: Mon–Fri, 10:30 AM–7 PM Central.

Qualifications

• High School Diploma or equivalent experience preferred.
• 2+ years in a customer service position.
• Strong professional communication and time management skills, with attention to detail.
• Ability to exercise discretion in handling confidential material.
• Proficiency in MS Office.

Responsibilities

• Interface with clients, candidates, and internal teams to ensure exceptional service.
• Execute requests for candidates approved to test with accommodations following client guidelines.
• Schedule all ancillary support with vendors per client requirements.
• Coordinate equipment, software, and exam content shipped to test centers for exam day.
• Communicate appointment details to Pearson VUE and other locations for proper site readiness.
• Support test center capacity KPIs and accommodate helpdesk inquiries.

Skills

Customer service

Communication

Time management

Discretion

Education

High School Diploma

Tools

MS Office

Job description

Pearson is seeking an Accommodations Scheduling Coordinator to provide operational support for testing accommodations. You will handle inquiries, schedule exams, and coordinate with clients, vendors, and test centers to ensure proper implementation of accommodations.

Responsibilities include coordinating all approved accommodations (extra time, separate rooms, interpreters, equipment, and paper-based exams) and maintaining smooth scheduling flows. Workweek: Mon–Fri, 10:30 AM–7 PM Central.