Accommodations & Exam Scheduling Specialist

Pearson; Oklahoma City (OK); On-site; USD 20,664 - 28,929; Full time

Job summary

Pearson is seeking an Accommodations Scheduling Coordinator to provide operational support for testing accommodations ensuring correct implementation across clients, candidates, vendors, and test centers. The role involves scheduling, coordinating with service providers, and ensuring equipment and content are prepared for exam day, while adhering to ADA guidelines.

Strong communication, 2+ years in customer service, and MS Office proficiency are required; compensation is $17.75 per hour with an

Qualifications

• High School Diploma or equivalent experience preferred.
• 2+ years in a customer service position.
• Proficiency in MS Office and strong communication and time management skills.

Responsibilities

• Interface with clients, candidates, and internal teams to provide exceptional service.
• Correctly and efficiently execute requests for candidates approved to test with accommodations following client guidelines, enabling 1 business day KPI.
• Work directly with service provider vendors to schedule readers, recorders, interpreters, and translators per client requirements.
• Coordinate with internal teams to ensure equipment, software, and exam content are prepared and shipped to the test center for exam day.
• Communicate all details of exam appointments to Pearson VUE test centers or other external locations to ensure site readiness.
• Become a subject matter expert on test center capacity guidelines to meet efficiency KPIs.
• Support Contact Center and Channel staff handling accommodations via helpdesk lines.

Skills

Customer service

Communication

Time management

Discretion

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Pearson is seeking an Accommodations Scheduling Coordinator to provide operational support for testing accommodations ensuring correct implementation across clients, candidates, vendors, and test centers. The role involves scheduling, coordinating with service providers, and ensuring equipment and content are prepared for exam day, while adhering to ADA guidelines.

Strong communication, 2+ years in customer service, and MS Office proficiency are required; compensation is $17.75 per hour with an