Accommodations & Employee Relations Specialist

TikTok USDS Joint Venture; San Jose (CA); On-site; USD 103,000 - 228,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) with company match

Paid time off

Job summary

TikTok USDS Joint Venture LLC is seeking an Employee Relations – Accommodations Specialist to lead the workplace accommodations process across the employment lifecycle, partnering with employees, HRBPs, Legal, and business leaders to deliver compliant, employee-centric solutions.

You will develop scalable programs, templates, and communications; analyze trends; and advise on applicable laws (ADA, FMLA, CFRA) while coordinating with facilities, EHS, and external leave administrators.

Qualifications

• 5+ years of Employee Relations experience with significant responsibility for workplace accommodations.
• Experience managing high-volume accommodation cases in a fast-paced environment.
• Strong knowledge of U.S. accommodation and leave laws (ADA, PWFA, FMLA, CFRA).
• Experience partnering with HR, Legal, managers, and third-party leave administrators throughout the interactive process.
• Excellent communication, judgment, and stakeholder management skills.
• Experience using HRIS or case management systems (Workday, AbsenceOne) and leveraging case data to identify trends and drive improvements.
• Bachelor's degree in Human Resources, Business, or a related field.

Responsibilities

• Serve as the primary point of contact for employees and candidates requesting workplace accommodations throughout the employment lifecycle.
• Lead the interactive accommodation process by reviewing requests, evaluating medical documentation, and partnering with HRBPs, Legal, managers, and other stakeholders to determine reasonable accommodations.
• Partner with HR and management to evaluate job functions, including assessing the essential functions of a role.
• Coordinate accommodation-related leave requests with the external Leave of Absence (LOA) administrator.
• Manage a high volume of confidential accommodation cases from intake through implementation, documentation, and follow-up.
• Research and recommend appropriate workplace accommodations, assistive technologies, and workplace modifications in partnership with Facilities, EHS, vendors, and other cross-functional teams, as needed.
• Develop and update template communications, medical questionnaires, and accommodation agreement forms to ensure a consistent employee experience.
• Advise HRBPs, leaders, and employees on accommodation processes, policies, and applicable employment laws.
• Analyze accommodation trends and case data to identify risks, improve processes, and enhance the employee experience.
• Partner with the broader Employee Relations team on cases involving performance management, investigations, behavioral concerns, or other workplace matters.

Skills

Employee Relations

Communication

Stakeholder Management

Education

Bachelor's degree in HR or related field

Tools

Workday

AbsenceOne

Job description

TikTok USDS Joint Venture LLC is seeking an Employee Relations – Accommodations Specialist to lead the workplace accommodations process across the employment lifecycle, partnering with employees, HRBPs, Legal, and business leaders to deliver compliant, employee-centric solutions.

You will develop scalable programs, templates, and communications; analyze trends; and advise on applicable laws (ADA, FMLA, CFRA) while coordinating with facilities, EHS, and external leave administrators.